Question 1

Do you give discounts?

Accepted Answer

We always grant discounts according to individual agreement. This includes, for example, individual discount scales or framework agreements for customers with a larger annual volume. Take advantage of our key account program and become a key account customer.

Question 2

Is it possible that I can receive my order without VAT?

Accepted Answer

Customers from an EU member state who have a valid VAT identification number do not have to pay 19% VAT for delivery from Germany to their country.

Question 3

To which countries can I have my order delivered with a valid VAT identification number?

Accepted Answer

According to §14 UStG, an invoice must contain the issued VAT identification number, namely that of the invoice and delivery recipient, if different.

Question 4

What do I do if your system does not accept my VAT number?

Accepted Answer

Please check that your VAT ID number has been entered correctly in terms of content and form, e.g. it must not contain any spaces, punctuation marks or special characters.

FAQ

General

General

To which countries can I have my order delivered with a valid VAT identification number?

Questions under General